At 10 Reps, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website, 10reps.co.uk.
If you have any questions about this policy, please contact us at contact@10reps.co.uk.
1. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide
- Account Details: If you create an account, we collect your name, email address, password, and other account preferences.
- Order Details: When you make a purchase, we collect your name, billing and shipping addresses, phone number, and payment information.
- Communication: If you contact us via email or contact forms, we collect your name, email address, and message details.
b. Automatically Collected Information
- Browsing Data: IP address, browser type, operating system, and browsing behaviour on our website.
- Cookies: Small data files stored on your device to enhance user experience (see Section 7 for more information).
c. Third-Party Data
- Payment providers, shipping companies, and other service providers may share data necessary to process your orders or handle disputes.
2. How We Use Your Information
We use the collected data for the following purposes:
- Order Processing: To process and deliver your orders, including payments and returns.
- Customer Support: To respond to inquiries and resolve issues.
- Marketing: To send you updates, promotions, and offers (only if you’ve opted in, or taken part in a promotional challenge where we collect your email).
- Website Improvement: To analyse user behaviour and enhance website functionality.
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
- Service Providers: Payment processors, shipping providers, and IT services necessary for website operations.
- Legal Authorities: If required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
4. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. For example:
- Order Data: Retained for at least 6 years to comply with tax and accounting requirements.
- Marketing Data: Retained until you unsubscribe from communications.
5. Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request corrections to inaccurate data.
- Erasure: Request the deletion of your data where applicable.
- Objection: Opt out of marketing communications or data processing for specific purposes.
- Data Portability: Request your data in a machine-readable format.
To exercise any of these rights, email us at contact@10reps.co.uk.
6. Security
We implement robust security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no online system is 100% secure. By using our website, you acknowledge this risk.
7. Cookies
Our website uses cookies to enhance user experience and analyse site performance. You can control cookie preferences through your browser settings. For more details, please refer to our .
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party sites you visit.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The latest version will always be available on this page. Significant changes will be communicated via email or website notifications.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@10reps.co.uk
Website: 10reps.co.uk
