At 10 Reps, we are committed to ensuring customer satisfaction with our products. This Refund and Returns Policy outlines the terms under which returns, refunds, and exchanges are processed. By making a purchase on 10reps.co.uk, you agree to this policy.
If you have any questions, please contact us at contact@10reps.co.uk.
1. Faulty or Damaged Products
- If a product arrives damaged or is faulty, you are entitled to a replacement or refund.
- Notification Period: Contact us within 14 days of receiving the product to report any issues.
- Proof Required: Provide a clear description and photographic evidence of the damage or fault.
2. Unwanted Products
- Return Window: Unused, unopened items can be returned within 14 days of delivery for a refund.
- Condition: Products must be in their original packaging, with all seals intact, and in resalable condition.
3. Items That Cannot Be Returned
We cannot accept returns for:
- Opened or used supplements.
- Perishable goods.
- Clothing that has been worn or washed.
- Any product without original tags or packaging.
- Personalised/custom gym wear.
4. Refunds
- Processing Time: Refunds are processed within 5-10 business days after the returned item is received and inspected.
- Refund Method: Refunds will be issued to the original payment method.
5. Return Shipping
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
- Tracking Recommended: We recommend using a tracked shipping service to ensure the safe return of your item.
- Return Address: Please email contact@10reps.co.uk to confirm the return process and receive the return address.
6. How to Initiate a Return
To start a return, get in touch with us using our support ticket service here and choose the refunds & returns category with the following details:
- Order number.
- Product name(s).
- Reason for return.
- Photos of the item (if applicable).
Our team will respond within 2 business days with further instructions.
7. Exchanges
- Exchanges are only available for faulty or damaged items. If you would like a replacement, please indicate this when contacting us.
8. Cancelling an Order
- Orders can be cancelled for a full refund if the cancellation request is made before the order has been dispatched.
- If the order has already been shipped, the item must be returned as per the conditions outlined above.
9. Disputes
- We aim to resolve all issues promptly and fairly. If you are not satisfied with the resolution, you may seek advice from a third-party dispute resolution service or your local consumer protection agency.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: contact@10reps.co.uk
Website: 10reps.co.uk
