Welcome to 10reps.co.uk. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order. If you have any questions, feel free to contact us at contact@10reps.co.uk.

1. General Information

10 Reps operates as an online shop selling gym supplements, merchandise, and clothing. All transactions are subject to the terms outlined below.

2. Product Information

• We primarily resell products from third-party manufacturers. While we strive to provide accurate product details, we encourage you to refer to the manufacturer’s website for the most comprehensive and up-to-date information.
• Supplements sold on this website are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before using dietary supplements.

3. Prices and Payment

• Pricing: All prices are listed in GBP (£) and are subject to change without prior notice. We reserve the right to correct any pricing errors before the sale is completed.

• Payment Methods: We accept payments via credit/debit card (processed securely through Stripe), PayPal, Klarna, and SumUp (for face-to-face transactions).

• Instalment Options:

  • PayPal Pay in 3 – eligible customers may spread the cost of their purchase into three interest-free monthly payments.

  • Klarna – eligible customers may choose to pay later or in instalments, in accordance with Klarna’s terms and conditions.

Please note that the availability of instalment or deferred payment options is subject to the approval of the relevant provider (PayPal or Klarna) and their terms. We do not determine eligibility and are not responsible for any agreements made between you and these providers.

• Discounts and Offers: Promotional discounts may be applied at our discretion and are subject to availability.

4. a) Shipping and Delivery

• Delivery Service: We offer £3.99 Next Working Day Delivery to eligible UK addresses. Orders placed and successfully paid for before 3:00pm Monday to Friday, excluding public holidays, are normally processed and dispatched on the same working day. Orders placed after the cut-off time, at weekends or on public holidays will normally be processed on the next working day.
• Delivery Couriers: Most orders are dispatched using DPD Next Day. Depending on the product’s stock location, parcel size, destination or operational requirements, we may use Royal Mail Tracked 24 or another suitable tracked delivery service. The courier used may therefore vary between orders or individual parcels within the same order.
• Delivery Times: DPD Next Day orders are intended to arrive on the next working day following dispatch. Royal Mail Tracked 24 operates with a next-working-day delivery aim but is not a guaranteed next-day service. Delivery to certain remote, offshore or excluded postcode areas may take longer.
• Delivery Estimates: Delivery dates and time windows are estimates unless we expressly confirm that a particular delivery date is guaranteed. Delays may occur because of courier disruption, severe weather, public holidays, unusually high parcel volumes, access restrictions, incorrect address information or other circumstances beyond our reasonable control. This does not affect your statutory rights.
• Tracking and Notifications: Tracking information will be provided where available. For DPD deliveries, customers will normally receive a delivery notification and estimated one-hour delivery window on the morning of delivery, together with available options to track or manage the parcel. DPD describes its Predict service as providing a one-hour window announced on the morning of delivery. For Royal Mail deliveries, tracking updates and delivery notifications may be sent by email or text message.
• Contact Information: Customers are responsible for entering a complete and accurate delivery address, email address and mobile telephone number at checkout. Courier notifications depend on valid contact information and the availability of the courier’s notification systems. Failure to receive a notification does not necessarily mean that the parcel has not been dispatched or that a delivery attempt will not take place.
• Order Fulfilment: To improve product availability and delivery efficiency, orders may be dispatched from stock held by 10 Reps or from one of our trusted UK fulfilment or distribution partners. All products are supplied on behalf of 10 Reps, and 10 Reps remains the customer’s point of contact for the order, payment, delivery, returns and customer support.
• Split Deliveries: Where products are held at different stock locations, an order may be dispatched in more than one parcel and the parcels may arrive separately. Customers will not be charged an additional delivery fee for a split shipment unless this has been clearly agreed before the order is placed.
• Delivery Instructions: Where supported by the courier, customers may be able to nominate a neighbour, collection point, alternative date or safe place. Customers should ensure that any selected delivery location is suitable and secure. Courier options and availability may vary by service and destination.
• Incorrect Addresses and Undelivered Parcels: Once an order has been dispatched, we may be unable to change its delivery address. If a parcel is returned because the address supplied was incomplete or incorrect, delivery was repeatedly refused, or the parcel was not collected, we may ask the customer to pay the reasonable cost of arranging another delivery.
• Missing or Damaged Deliveries: If an order is delayed, damaged, marked as delivered but cannot be located, or has not arrived within the expected timeframe, the customer should contact 10 Reps as soon as reasonably possible. We will investigate the matter with the courier and arrange an appropriate resolution where required. Customers should retain the parcel, packaging and any photographs that may assist the investigation.
• Responsibility for the Goods: The goods remain the responsibility of 10 Reps until they come into the physical possession of the customer or a person identified by the customer to receive them. Nothing in these terms limits or excludes any rights available under the Consumer Rights Act 2015 or other applicable consumer law.
• Delivery Area: We currently deliver within the United Kingdom only. Delivery speeds and courier availability may differ for Northern Ireland, the Scottish Highlands and Islands, offshore destinations and other remote postcode areas.

4. b) Local Pickup Terms

• We currently dont offer local pick-up.

5. Returns and Refunds

Find all our returns and refunds information on our returns and refund page.

Or head straight to our ticket support service and select refunds and returns as the category. Here you can create a guest ticket or register and create a ticket.

6. Clothing Disclaimer

• We cannot guarantee how long the print will last on the clothing we produce. Factors such as washing, drying, and general wear may affect the durability of the print. Please follow care instructions to prolong the lifespan of the print.

7. Gym Accessories Disclaimer

• We are not responsible for any accidents, injuries, or damages that may occur from the use of gym accessories sold on our website. Customers are advised to use all equipment responsibly and in accordance with manufacturer instructions.

8. Mailing List and Marketing Emails

• When you purchase a product on our website, we may email you about our own similar products, updates, and follow up review requests. This is done under the soft opt in rule, and you can opt out at any time. Every marketing email includes a clear unsubscribe option. We will never share your details with other companies for their marketing.
• We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws. For more information, refer to our [Privacy Policy].

9. Intellectual Property

All content on 10reps.co.uk, including images, graphics, and videos, is owned by us unless otherwise stated. Product images or logos belonging to third-party brands are used for reference purposes only.
You may not reproduce, distribute, or modify any content without prior written permission.

10. User Obligations

• Users must provide accurate information when placing orders.
• Users must be over 18+ to buy supplements. By purchasing them, you are agreeing that you are 18 years old or older.
• Misuse of the website, including fraudulent transactions or attempts to disrupt operations, will result in legal action.
• Account creation (if applicable) must be used by the registered user only. Sharing login details is prohibited.

11. Disclaimers and Liability

• As a reseller, we cannot guarantee the accuracy or safety of third-party products and disclaim all liability related to their use. Please refer to the manufacturer for detailed information and instructions.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products purchased.
• Users must be over 18+ to buy supplements. By purchasing them, you are agreeing that you are 18 years old or older.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Customers will be notified of significant changes via email or website notification. Continued use of the website constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the English courts.

14. Contact Information

If you have any questions or concerns, please email us at contact@10reps.co.uk.