You place your order
Check the shipment box at checkout to see whether your order is travelling with DPD, Royal Mail or both. Enter your email address and mobile number correctly to receive updates.
Fully tracked UK delivery
Delivery you can follow.
Tracked UK delivery is £3.99, with DPD Next Day or Royal Mail Tracked 24. You’ll see your courier in the shipment box at checkout. Both services include tracking and delivery management options; Royal Mail Tracked 24 aims to deliver the next working day.
Your parcel is on its way
LIVE
Follow updates through your courier tracking link.
£3.99 delivery
DPD Next Day or Royal Mail Tracked 24
Order by 3pm
Monday–Friday, excluding public holidays
Tracking included
Updates are provided by the delivery carrier
Support from 10 Reps
We remain your point of contact if help is needed
From checkout to your door
How your delivery works
See your courier at checkout, then receive updates directly from DPD or Royal Mail as your parcel makes its way to you.
Your parcel is prepared
Orders paid before 3pm Monday–Friday are dispatched the same working day, excluding bank holidays. Orders placed after 3pm, at weekends or on bank holidays are dispatched the next working day.
Tracking becomes active
Royal Mail sends your tracking code by text and email once it receives your parcel. DPD texts your delivery time slot on the morning of delivery.
Your order arrives
Use your courier’s tracking link to follow and manage your delivery. If your order uses both couriers, follow each parcel separately.
10 REPS DELIVERY
Estimated delivery window
11:42–12:42
Most 10 Reps deliveries
The DPD delivery experience
If DPD is shown in your shipment box at checkout, your parcel will travel with DPD Next Day. On the morning of delivery, DPD will text you an estimated one-hour delivery time slot and a link to track and manage your parcel.
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One-hour delivery window
DPD will text you on the morning of delivery with your estimated one-hour time slot, so you can plan your day.
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Real-time tracking
Follow the parcel's progress using the tracking link supplied by DPD.
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Delivery management options
Open the link in your DPD message to manage your delivery. The tracking page shows the options available for your parcel, including changes to your delivery preferences.
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A text on delivery morning
Enter the correct mobile number at checkout so DPD can send your delivery time slot and tracking link straight to your phone.
Tracked delivery services
Which courier will deliver my order?
Your courier is shown in the shipment box at checkout. If your order includes products sent by both DPD and Royal Mail, both couriers will be shown and your products will be dispatched in separate parcels.
DPD Next Day
Your DPD parcel includes tracking and delivery management options. On the morning of delivery, DPD will text you with an estimated one-hour delivery time slot.
- Shown in your shipment box at checkout
- Tracking updates supplied by DPD
- Text with your estimated one-hour time slot on delivery morning
- Manage your delivery through the link in your DPD message
Royal Mail Tracked 24
If Royal Mail is shown at checkout, your parcel will be sent using Royal Mail Tracked 24. This service aims to deliver the next working day after dispatch; it is not a guaranteed next-day service.
- Tracked through to the delivery point
- Text and email with your tracking code once Royal Mail receives your parcel
- Next-working-day delivery aim
- Track and manage your delivery using the link in your Royal Mail message
Tracking help
Find or manage your parcel
Use the courier link contained in your delivery message for the most accurate information about your order.
Track with DPD
Enter your parcel reference and delivery postcode to see the latest DPD tracking information.
Open DPD tracking →Track with Royal Mail
Use the Royal Mail tracking number contained in your dispatch or delivery notification.
Open Royal Mail tracking →Need help from 10 Reps?
Open a support ticket if tracking has not updated, your parcel is delayed or you have another delivery concern.
Create a support ticket →Delivery timings
Royal Mail Tracked 24 aims to deliver the next working day after dispatch. Delivery dates and DPD time slots are estimates. Bank holidays, remote postcodes, severe weather and courier disruption can affect arrival times. Orders placed after 3pm, at weekends or on bank holidays are dispatched the next working day.
Delivery questions
Frequently asked questions
How do I know which courier is delivering my order?
Look in the shipment box at checkout. It shows DPD,
Royal Mail or both, depending on the products in your
basket. If both couriers are shown, your order will be
sent in separate parcels with separate tracking updates.
When should my order be dispatched?
Orders placed and paid for before 3pm Monday–Friday
are dispatched the same working day, excluding bank
holidays. Orders placed after 3pm, at weekends or on
bank holidays are dispatched the next working day.
When will I receive my DPD tracking information?
DPD will text you on the morning of delivery with an
estimated one-hour time slot and a link to track and
manage your parcel. Please enter your mobile number
correctly at checkout.
When will I receive my Royal Mail tracking information?
Once Royal Mail receives your parcel, it will send you
a text and email with your tracking code and a link to
track and manage your delivery. Please enter your email
address and mobile number correctly at checkout.
Royal Mail Tracked 24 aims to deliver the next working
day after dispatch.
Can my order arrive in more than one parcel?
Yes. If your order includes products sent by both DPD
and Royal Mail, they will be dispatched separately.
Both couriers will be shown in the shipment box at
checkout. Each courier will send updates for its own
parcel, and the parcels can arrive at different times
or on different days. You will not be charged an
additional delivery fee for us splitting your order.
I have not received a tracking message. What should I do?
Royal Mail sends your text and email once it receives
your parcel. DPD sends your time-slot text on the
morning of delivery. Check your spam folder and the
contact details on your order. If your expected
delivery day has arrived and you have no update,
contact us through our support portal with your order
number.
My parcel is marked as delivered, but I cannot find it.
Check the tracking record, delivery photo, nominated
safe place and nearby neighbours. If the parcel still
cannot be located, open a support ticket and provide
your order number so that 10 Reps can investigate with
the courier.
Do you deliver to remote UK locations?
We deliver within the United Kingdom, but delivery
speeds and courier availability can differ for
Northern Ireland, the Scottish Highlands and Islands,
offshore destinations and other remote postcode areas.
Who should I contact about a delivery problem?
10 Reps remains your point of contact for the order,
delivery, returns and customer support. You can submit
a ticket through our dedicated support portal without
needing to create a shop account.
Still need help with your delivery?
Send us your order number and a short description of the issue. Our support portal keeps your delivery enquiry organised and allows you to follow the response.
Delivery services, tracking features and delivery-management options
are subject to courier availability and destination. Please see our
Terms and Conditions
for the full delivery policy.