You place your order
Orders paid before 3pm Monday–Friday are normally prepared and dispatched on the same working day.
Fully tracked UK delivery
Delivery you can follow.
We offer £3.99 Next Working Day Delivery to eligible UK addresses. Most parcels are sent using DPD, giving you detailed tracking, delivery updates and options to manage your parcel while it is on the way.
Your parcel is on its way
LIVE
Follow updates through your courier tracking link.
£3.99 delivery
Flat-rate Next Working Day Delivery
Order by 3pm
Monday–Friday, excluding public holidays
Tracking included
Updates are provided by the delivery carrier
Support from 10 Reps
We remain your point of contact if help is needed
From checkout to your door
How your delivery works
We keep the process straightforward and provide tracking information as soon as it becomes available.
Your parcel is prepared
Your order is securely packed and allocated to an appropriate tracked UK delivery service.
Tracking becomes active
DPD or Royal Mail will send updates using the email address or telephone number entered at checkout.
Your order arrives
Follow the tracking link and use any delivery management options offered by the carrier.
10 REPS DELIVERY
Estimated delivery window
11:42–12:42
Most 10 Reps deliveries
The DPD delivery experience
Most orders are sent using DPD Next Day. DPD tracking helps you see the progress of your parcel and normally provides a delivery window on the morning it is due.
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One-hour delivery window
DPD will normally provide an estimated one-hour window on the morning of delivery.
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Real-time tracking
Follow the parcel's progress using the tracking link supplied by DPD.
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Delivery management options
Depending on availability, you may be able to change the date, select a safe place, use a neighbour or divert the parcel.
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Email and text updates
Accurate contact details at checkout help the courier send your tracking notifications.
Tracked delivery services
Which courier will deliver my order?
We choose the tracked service that is most appropriate for the product, parcel and delivery destination.
DPD Next Day
DPD is our main delivery service and offers detailed tracking, a delivery window and useful parcel management options.
- Normally used for the majority of orders
- Tracking updates supplied by DPD
- Estimated delivery window on the delivery day
- Options may be available to manage delivery
Royal Mail Tracked 24
Some smaller parcels or orders dispatched from a different UK stock location may be sent using Royal Mail Tracked 24.
- Tracked through to the delivery point
- Email or text notifications may be provided
- Next-working-day delivery aim
- Delivery aims can vary for certain postcodes
Tracking help
Find or manage your parcel
Use the courier link contained in your delivery message for the most accurate information about your order.
Track with DPD
Enter your parcel reference and delivery postcode to see the latest DPD tracking information.
Open DPD tracking →Track with Royal Mail
Use the Royal Mail tracking number contained in your dispatch or delivery notification.
Open Royal Mail tracking →Need help from 10 Reps?
Open a support ticket if tracking has not updated, your parcel is delayed or you have another delivery concern.
Create a support ticket →Delivery dates are estimates unless expressly confirmed as guaranteed
Public holidays, severe weather, courier disruption, unusually high parcel volumes, remote postcode areas, incorrect address information and circumstances outside our reasonable control can affect delivery times. Orders placed after 3pm, during weekends or on public holidays are normally processed on the following working day.
Delivery questions
Frequently asked questions
When should my order be dispatched?
Orders placed and successfully paid for before 3pm
Monday–Friday are normally processed and dispatched on
the same working day. Orders placed after the cut-off,
during weekends or on public holidays are normally
processed on the next working day.
When will I receive my DPD tracking information?
DPD will normally send tracking and an estimated
one-hour delivery window on the morning your parcel is
due. Notifications depend on the email address and
mobile number entered at checkout.
Why has my order been sent with Royal Mail?
Depending on the product's stock location, parcel size,
destination or operational requirements, we may use
Royal Mail Tracked 24 or another suitable tracked
service. Your order remains fully supported by 10 Reps.
Can my order arrive in more than one parcel?
Yes. Products held at different UK stock locations may
be dispatched separately. This means parcels can arrive
at different times, but you will not be charged an
additional delivery fee for an unrequested split
shipment.
I have not received a tracking message. What should I do?
Check your junk or spam folder and make sure the contact
information on your order is correct. DPD tracking is
often sent on the morning of delivery rather than
immediately after purchase. Please contact 10 Reps if
your expected delivery day has arrived and no tracking
information is available.
My parcel is marked as delivered, but I cannot find it.
Check the tracking record, delivery photo, nominated
safe place and nearby neighbours. If the parcel still
cannot be located, open a support ticket and provide
your order number so that 10 Reps can investigate with
the courier.
Do you deliver to remote UK locations?
We deliver within the United Kingdom, but delivery
speeds and courier availability can differ for Northern
Ireland, the Scottish Highlands and Islands, offshore
destinations and other remote postcode areas.
Who should I contact about a delivery problem?
10 Reps remains your point of contact for the order,
delivery, returns and customer support. You can submit a
ticket through our dedicated support portal without
needing to create a shop account.
Still need help with your delivery?
Send us your order number and a short description of the issue. Our support portal keeps your delivery enquiry organised and allows you to follow the response.
Delivery services, tracking features and delivery-management options
are subject to courier availability and destination. Please see our
Terms and Conditions for the full
delivery policy.